How Does Earling Make Money?
What Information Does Earling Process or Collect?
We process or collect information to provide, build, protect, improve, and promote our products. The information we collect includes account and payment information you provide, as well as log data and device information that we collect automatically.
Here are the categories of information we collect or process:
- Account information when you sign up for an account, which includes your email address, password, name, and email preferences. If you sign up through a third-party service, like Google or Apple, we’ll collect the information from them that you authorize.
- Payment information if you are a paying customer, which includes payment transaction history and limited payment card information. If you use PayPal, the Google Play Store, the Apple App Store or another payment processor to finalize and pay for your order, you will provide your payment information directly to those providers, not us.
- Log data and device information, which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
- Sales and support data, which is the personal information you share with us when you interact with our customer support and sales teams.
- User content, which consists of all the text and documents that you upload, enter, or otherwise transmit when you use our products. For information on how we use, process, protect, and store user content, please see How Does Earling Use Personal Information and How Does Earling Secure and Store Personal Information?
- Usage data, which includes information about how you use and interact with our products. For example, we collect usage data to provide you with weekly activity reports.
- Third-party information, such as data about organizations, industries, lists of companies that are customers, website visitors, marketing campaigns, and other matters related to our business from affiliates and subsidiaries, our partners, or others that we use to make our information better or more useful. This data may be combined with the other information we collect and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
- Names of user contacts in the Earling Keyboard (on-device storage only) to make appropriate spelling suggestions. The Earling Keyboard may request or obtain access to your contacts’ names on your device. For instance, Earling will not try to autocorrect names in your list of contacts. These names will be stored solely on your device within the Earling Keyboard app and are never sent to Earling servers.
- Other information you provide directly to us. You may have the option to submit additional information as you use our products. For example, you may choose to participate in surveys where you can provide feedback on the product.
How Does Earling Use Personal Information?
We use your information to provide, build, protect, improve, and promote our products.
The way we use your information depends, in part, on how you use our products and what preferences you set.
We use your information for the following specific purposes:
- Providing Earling products to you. We use data to operate our products and provide a rich, interactive experience. For example, we process your user content to show you appropriate writing suggestions.
- Personalizing Earling for you. We use personal information to tailor your Earling experience and enhance your communication abilities. For example, if you set up a personal dictionary, we will customize your suggestions to account for your personal dictionary.
- Providing support to you. We need personal information to resolve issues that you encounter with our products. For example, if you contact our support team, we may need access to account information in order to respond to your request.
- Troubleshooting and debugging our products. We need data to resolve technical issues that arise with our products. For example, we use log data to track outages.
- Building and improving our products. We’re continually developing new methods to make our products smarter, faster, more secure, and more helpful. We use data to help us do so. For example, we refer to usage data to help us decide what new features to build.
- Processing payments. If you are a paying customer, we need payment information to enable your transaction.
- Promoting our products. We use data to send promotional communications. For example, depending on your location, we may use account information to send you marketing emails about new products or offers, from which you can unsubscribe.
- Ensuring our and our users’ safety and security. We need personal information to protect Earling against fraud and abuse. For example, we may need to use your account information to verify your activity and protect against malicious, deceptive, or illegal activity.
- Supporting and selling our products. We use sales and support data to promote and sell our products to you and to provide you with support. Some of these activities are provided by service providers with whom we have contracted.
- Complying with legal obligations. We use personal information where required by law or where we believe it is necessary to protect our or others’ legal rights. For example, we may process account information to help you exercise your data protection rights.
We use automated and manual processing techniques when using information for these purposes. Our automated methods include artificial intelligence (AI), which is a set of technologies that allow computers to perform tasks that would typically require human knowledge and intelligence. Our manual methods frequently work in conjunction with, and support, our automated methods, and all of our data handling is subject to the security practices described at https://www.earling .co/trust.
How Does Earling Secure and Store Personal Information?
Earling retains personal information for as long as necessary to provide our products to you, to complete the transactions you have requested, or for other legitimate purposes such as to comply with our legal obligations or resolve disputes.
When it comes to user content, by default, we process user content associated with your account to provide services to you (for example, writing suggestions). After that, if you did not choose to retain that content, we either delete or de-identify it. With the Earling Editor, we will store documents you create until you delete them. For more information, please visit https://www.earling.co/trust.
Some of our optional product features will provide personalized writing suggestions. When we offer those personalized features to you, we will describe how we use and store your information to provide those features.
With Whom Does Earling Share Personal Information?
We don’t sell your personal information. We do share your information with certain third parties, as described below, to provide, build, protect, improve, and promote our products and as required by law.
- Trusted service providers. We use service providers like Amazon Web Services, Google Analytics, Google Tag Manager, Hotjar to provide, protect, promote, and improve our products. These trusted third parties are bound by agreements that require them to follow our data privacy and security requirements and only use your data in the way we tell them to.
- Government agencies, regulators, and other authorized third parties. We may disclose your information to governmental agencies, regulators, and other third parties if we determine that such disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or appropriate governmental request; (b) protect any person from death or serious bodily injury; (c) prevent fraud, harm, or abuse of Earling or our users; or (d) perform a task carried out in the public interest.
- An acquirer of Earling’s business or assets. In case of a merger, sale, or reorganization of all or part of our business, information covered by this policy may be transferred in connection with that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
- Organization IT administrators and representatives. When you join a Earling Business or Earling for Education team account, the administrator of that team may access and control your Earling account (see Notice to End Users on a Earling Business or Earling for Education Team Account below). If you created an account using an email address belonging to your employer or organization, we may share your email address with the administrators or representatives of that employer or organization to, for example, allow them to invite you to a Earling Business team or reach out to them about purchasing Earling Business.
- Other users. If you join a Earling Business or Earling for Education team account or create an account with an email address belonging to your employer or organization, we may suggest you as a potential collaborator to other users of that organization.
- With your consent or otherwise at your direction. If you consent to share your personal information or otherwise direct us, we may do so.
Does Earling Collect Personal Information from Children?
Please note that in some jurisdictions, the age of digital consent is older than 13. If you are in one of those jurisdictions, you must be at least that age to use our products.
Exercising Your Data Rights
You have a number of ways to interact with the personal information that Earling processes, including requesting a record of your information, updating or correcting it, and deleting it.
- Request a personal data report. You can submit an access request for your data by submitting a support ticket through this link.
- Correct or update your data. You can update your name, email address, and language preference through your Earling account settings. If you registered for Earling using Google or Facebook, or if you otherwise have problems updating this information, please submit a support ticket.
- Stop us from processing your personal information. You can ask us to stop using your personal information for marketing emails by clicking “unsubscribe” on the emails you receive. In order to stop all processing of your personal information, you can delete your account.
- Delete your data. You can remove your personal information from Earling by deleting your account.
- Move your data out of Earling . You can download the documents you’ve stored in your Earling account by following the steps here. You can download your billing receipts by following the instructions here and download a copy of your document statistics by following the instructions here.
- Lodge a complaint. If you’re based in the EEA, Switzerland, or the UK and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.
When and How Will Earling Update this Policy?
Additional Information for Users in Specific Regions and Teams
Notice to End Users on a Earling Business or Earling for Education Team Account
Please note that administrators of a Earling team may be able to:
- Access information in and related to your account, such as usage data.
- Control your account, including restricting or terminating your access to it.
Please contact your organization for more information.
European, Swiss, and UK Users
The information in this section is specific to our European, Swiss, and UK users.
Information submitted to Earling will be transferred to, processed, and stored in the United States and around the world. If you post or transfer any information to or through our products, then that information will be hosted and accessed in the United States and around the world. Please note that the privacy laws of the United States may be different from those in the place where you are a resident.
Where required, we will use appropriate safeguards for transferring data outside of Europe, Switzerland, and the UK. For more information about these transfer mechanisms, please contact us as detailed in the Contact Information section above.
Legal basis for processing
The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use the following bases:
- Performance of a contract when we provide you with our products or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products, and process payments.
- Our legitimate business interests and the interests of our customers when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, when we improve our products, and when we promote our paid products to you.
- Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop processing your data for that purpose.
- Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect place of establishment and bank account information for identity verification purposes.
Users in California, Nevada, and Brazil
Summary of information we collect
You may request that we:
- Provide access to and a copy of certain information we hold about you.
- Provide you with a summary of the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling such information; and the categories of third parties with whom we shared such information.
- Delete certain information we have about you.
You may have the right to receive information about the financial incentives we offer you (if any). You also have the right not to be discriminated against, per applicable law, for exercising your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain information to provide our products to you. If you ask us to delete it, you may no longer be able to access or use our products.